Refund policy


RETURN & REFUND POLICY (MythoGlyph)

Effective Date: January 24, 2026

Company: MythoGlyph, doing business as Castle of Spades (“MythoGlyph,” “Castle of Spades,” “we,” “us”)

Customer Support: Contact@MythoGlyph


MythoGlyph products are produced and shipped through a third-party fulfillment partner. For quality control and fraud prevention, MythoGlyph maintains a controlled resolution process for all return-related matters.


All sales are final, except where an item is damaged/defective or there is a confirmed fulfillment error.


1) No Self-Returns — Authorization Required

 

Do not send items back without written authorization. Customers may not self-return any product.


  • Returns (if applicable) are handled case-by-case via email instructions.
  • Unapproved returns (items sent without authorization) may be refused and are not guaranteed to be processed.
  • MythoGlyph does not publish return addresses on this policy page.

 

2) What We Cover (Eligible Issues Only)

 

We will provide a replacement or refund only if:


  1. Your item arrives damaged or defective due to a manufacturing issue, or
  2. You receive the wrong item due to a fulfillment error (wrong product/design/size shipped), or
  3. There is a confirmed misprint/production error attributable to fulfillment.

 

Important: Slight color variation, print placement variation, texture differences, or alignment differences are not considered defects.


MythoGlyph determines eligibility based on the information provided and verification of the issue.

 

3) Reporting Windows

 

To be eligible, issues must be reported within the windows below:


A) Damaged / Defective / Wrong Item / Production Error

You must report the issue within 30 days of delivery.


B) Lost in Transit (No “Delivered” scan)

You must report the issue within 30 days of the estimated delivery date.


C) Marked “Delivered” but Not Received

You must report the issue within 7 days of the “Delivered” scan so you can initiate a carrier investigation promptly.

 

4) Not Eligible (Non-Returnable / Non-Refundable)


We do not accept returns, refunds, or exchanges for:


  • Buyer’s remorse (changed mind)
  • Incorrect size selected by the customer
  • Requests for size exchanges
  • Minor variations in color, print placement, texture, or alignment
  • Wear and tear, misuse, or damage after use
  • Requests submitted outside the reporting windows in Section 3

 

5) How to Report an Issue (Required Information)

 

Email Contact@MythoGlyph with:


  • Order number
  • A clear description of the issue
  • Photos showing the problem (and packaging photos if the item arrived damaged)

 

If the claim qualifies, MythoGlyph will provide the next steps. In many cases, a return may not be required.

 

6) Resolutions: Replacement or Refund


If approved, MythoGlyph may, at its discretion:


  • Issue a replacement (reprint/reship), or
  • Provide a refund to the original payment method

 

If a replacement is provided, it will be for the same item originally ordered.

 

7) Shipping Fees

 

Shipping fees are non-refundable, except where the issue is caused by our error or a confirmed manufacturing/fulfillment problem.

 

8) Returned-to-Sender / Undeliverable Packages

 

If an order is returned due to an incorrect or incomplete address, refusal, or carrier routing issue:


  • You may be responsible for reshipping fees.
  • Customers are responsible for providing an accurate shipping address at checkout.

 

9) Lost, Stolen, or Misdelivered Packages



  • If tracking shows Delivered but you did not receive the package, you must contact the carrier to file a claim and/or request a delivery investigation.
  • If an order is confirmed lost in transit (no delivery confirmation), report it within the timeframe in Section 3(B).


10) Questions

 

For questions or support, contact: Contact@MythoGlyph

 

11) Policy Updates


We may update this Return & Refund Policy from time to time to reflect operational, legal, or service changes. Any updates will be posted on this page with a revised effective date.

 

12) Support Hours (Optional)

 

Customer support is available Monday–Friday, 10:00 AM–6:00 PM (Eastern Time). We aim to respond within 1–2 business days.